See courses below.

Change Management

Change is the one constant in today’s world of business. Managers and employees must learn how to harness the change to make it work for them, not against them.

In this one-day seminar participants will use a self-assessment that helps them to pinpoint the particular ways they are currently experiencing and resisting change. They will then learn how to resolve these issues and move on to productive work in a changing environment. Managers will learn how to identify the barriers to change and facilitate the change process more effectively.


  • Change management process
  • Barriers to successful change management
  • Developing resilience
  • Communicating about change
  • Developing change management plans


One of the keys to success in a constantly changing business environment is employees who are constantly learning and adapting. This one or two-day seminar is designed to teach managers powerful coaching techniques to teach, correct and motivate their employees.

  • Assessing coaching skills
  • Building a coaching relationship
  • The five-step coaching plan
  • Assessing the situation accurately
  • Providing feedback
  • Becoming more straight-forward and positive
  • Avoiding the de-motivating effect of over-coaching
  • Motivation skills for the effective coach

Conflict Management

Conflict is inevitable in even the very best teams. However, conflict in the workplace must be actively managed before the conflict begins to manage the people involved. This one-day workshop allows participants to explore their personal conflict management style and develop proven strategies and skills for managing conflict more effectively.

  • Exploring attitudes toward conflict
  • Assessing conflict management style
  • Leveraging personal style
  • Analyzing conflict
  • Managing the emotions of conflict
  • A four-step resolution plan


Learn to accomplish more as you develop the skills of your people. This one-day workshop teaches the most critical of all management skills, providing strategies and tools for implementing delegation on the job.

  • Benefits of delegation
  • Barriers to delegation
  • Delegation and your work
  • The 4-step delegation plan
  • Clarifying tasks, goals, and expectations
  • Providing effective feedback
  • Major delegation pitfalls

Leadership Skills for Managers

Leadership is indispensable to the performance your organization needs. This interactive workshop will help supervisors and managers discover exactly what it will take to become an effective leader. They will explore what exemplary leaders do that sets them apart and inspires performance beyond expectations. They will also receive feedback about their own leadership style and effectiveness in their current role as a manager.

Available Modules:
  • Leadership skill assessment (either 360 or self-assessment)
  • Distinguishing between leadership & management
  • Inspirational leadership
  • Developing vision
  • Leadership communication
  • The secrets of motivation
  • Adapting leadership to different people and situations
  • Developing team cohesion and focus
  • Leading through the tumult of change
It is recommended that 360-assessments be used to provide managers with a more realistic assessment of their current leadership practices and opportunities for improvement.

Private coaching of individual managers by Dr. Strangway is available upon request.

Management Skills

Management skills are critical to success. One study among engineers found that 15% of the time they were promoted because of their technical abilities. However, 85% of the time they were promoted because of their management skills. The following modules can be combined for workshops of one to three days.

Available modules:
  • Moving up to management
  • Assessing your management skills
  • Leadership and management
  • Communicating job expectations
  • Giving and receiving feedback
  • Delegation skills
  • Performance management
  • Coaching skills
  • Motivation skills
  • Interviewing and hiring
  • Leading meetings
  • Conflict management
  • Teamwork and team leadership


Every manager would love a highly motivated workforce. This one-day workshop explores the latest principles and techniques for creating a more highly motivated team or work group.

  • The difficulties of managing motivation
  • The psychology of motivation
  • The principles of effective motivation
  • Proven motivational techniques for your workplace


In the diverse yet interconnected marketplace of the twenty-first century, no set of problem-solving skills is more important than negotiation. Win-Win Negotiation is a specific negotiation strategy which uses carefully defined skills to produce results that are more beneficial to everyone at the negotiating table. Win-win negotiation is offered in both a one-day and two-day format.

  • Mastering the win-win strategy
  • How to discover the real issues of the negotiation
  • How to overcome stubborn opposition
  • Persuading even the toughest opponent
  • Assessing negotiation style
  • Leveraging the sources of negotiating power
  • Deflecting opposing tactics

Performance Management

This one-day workshop is designed to provide an overview of the performance management process. Managers learn how to maximize the productivity of their workforce and address performance problems that arise.

  • Performance plans
  • Performance appraisals
  • Providing effective feedback
  • Listening skills
  • Coaching skills
  • Counseling skills
  • Progressive Discipline


Front-line supervisors are located at the heart of the action. These critical performers need the management skills that will propel your organization to higher levels of productivity. One to three-day workshops can be created for both first-time and experienced supervisors.

Modules available:
  • Stepping up to supervisor
  • Assessing your supervisory skills
  • Leadership and management
  • Communicating job expectations
  • Giving and receiving feedback
  • Delegation skills
  • Performance management
  • Coaching skills
  • Motivation skills
  • Interviewing and hiring
  • Leading meetings
  • Conflict management
  • Teamwork and team leadership


Work groups are not the same as work teams. This one or two-day seminar develops the teamwork skills that are necessary for high-performance teams. Your employees will experience both the barriers to teamwork and the benefits of teamwork in this high-powered, interactive workshop.

  • The teaming process
  • Experiencing team synergy
  • Team communication
  • Effective team meetings
  • Developing team focus
  • Effective team leadership

Team Leadership

Effective teams need effective leadership. However, team leaders lead exactly as other leaders do. This one or two-day workshop will enable your team leaders to understand the teaming process and facilitate productive teamwork.

  • Understanding teamwork
  • The teaming process
  • Team leadership styles
  • Developing synergy
  • Effective team communication
  • Developing team focus

Time Management

Managing your time is managing your life. This one-day seminar examines the key principles and techniques that will enable you to make more of a difference with your time.

  • Assessing your current time management practices
  • Analyzing your use of time
  • Establishing your priorities
  • Establishing performance goals
  • Controlling interruptions
  • Improving meeting effectiveness
  • Conquering procrastination
  • Developing time teamwork